14-day money-back guarantee. If a Pro licence is not what you expected, write to us within 14 days of purchase and we will refund it. You do not have to justify your decision.
Email glocalwhale@outlook.com with the subject "Refund request", including the email address you used at checkout and your Creem order number (it is in your purchase confirmation email). That is all we need.
Payments are processed by Creem, the merchant of record for all sales. Refunds are issued by Creem to your original payment method. Depending on your bank or card issuer, the money usually appears within 5–10 business days. On your statement, the charge will appear under Creem.
The refunded licence key stops working. Your free-tier work is unaffected — the tool keeps working in its free mode, and your own files were never held by us in the first place.
The guarantee above is in addition to, and does not replace, any mandatory consumer rights you have in your country of residence (for example the EU/UK right of withdrawal for distance purchases). Where those rights give you longer than 14 days, they prevail.
If something is broken or a preset gives an unexpected result, tell us before asking for a refund — most issues are a one-line fix, and bugs reported this way get fixed quickly. Bug reports never require you to send your file; describe the behaviour instead, or paste a few time codes.
glocalwhale@outlook.com — see also Terms, Privacy and Contact.